Your Exclusive Wholesale K-Beauty Vendor In Australia
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FAQ

How can I track my order?

Following the dispatch of your order, you will receive an email confirming the shipment. Tracking information is provided to help you follow the status of your delivery.

You can check the status of your order by logging into your Makeup2beauty account and selecting "orders" to check the status and locate the tracking number to your package.

I have to change my delivery address:

If you need to update the delivery address to your confirmed order, please follow these steps:

Before we ship: If your order has not been shipped yet, please get in touch with us immediately at wholesale@makeup2beauty.com.au with the subject ADDRESS CHANGE. Please provide the updated address in the email to avoid delays. We will do our best to accommodate the change.

Order has been shipped: If your order is already on its way to you, unfortunately we're unable to modify the address. If the order is returned to us due to an incorrect address, we will issue a refund after deducting shipping costs. Regrettably, we cannot offer a refund or reshipment for parcels delivered to the wrong address or lost in transit due to an incorrect address.

Can I cancel/modify my order?

Makeup2beauty works hard to fulfil your orders as quickly as possible with minimal timeframe in which changes can be made. If you would like to cancel or modify your order, please notify us through email within 1 hour of placing your order. You can email us at wholesale@makeup2beauty.com.au

Why haven't I received a confirmation email?

If you haven't received a confirmation email please consider the following steps:

  • Verify your email: Ensure that the email address you have provided during the checkout process is accurate.
  • Check Spam/Junk folders: Confirmation email might occasionally appear in your spam/junk folders. Please check these folders to see if the email has been filtered there.

Please do not hesitate to contact our customer team if after reviewing these aspects you still cannot locate your confirmation email.

There are products missing in my order:

We deeply apologize for any disappointment and inconvenience caused by any missing products. In the rare case this happens, rest assured we are committed to fully investigating the situation.

Please email us at wholesale@makeup2beauty.com.au with the subject line MISSING ITEMS - ( Your order number ) and include pictures of your box the products came in.